Refund Policy

1. General Policy Overview

At UK Medicare Screening Ltd, we strive to provide high-quality medical screening services. However, if you are not satisfied with the service provided, we offer refunds under the conditions outlined below.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Service Cancellation by UK Medicare Screening Ltd: If we cancel your appointment or service due to unforeseen circumstances (e.g., staff unavailability, equipment failure), you are entitled to a full refund of any payments made.

Customer-Initiated Cancellation

• Before Service Commencement: If you cancel your booking at least 12 hours before your scheduled appointment, you are eligible for a full refund.
• Late Cancellations: If you cancel within 48 hours of your appointment, a 50% cancellation fee will be deducted from your refund.
• No-Show: If you do not attend your scheduled appointment and fail to notify us in advance, no refund will be provided.

3. Non-Refundable Services

Certain services may be non-refundable once delivered:

• Completed Health Screenings: Once a screening service has been performed and results provided, refunds will not be granted unless there is a clear and verifiable issue with the service provided.
• Administrative Fees: Any administrative or booking fees, if applicable, are non-refundable.

4. Refund Request Process

How to Request a Refund:

• Refund requests must be submitted in writing to our customer service team via [email protected]
• Include your name, appointment details, and the reason for your refund request.

Processing Time:

Refunds will be processed within 28 business days from the date of approval.

Refund Method:

Refunds will be issued via the original payment method. If payment was made by credit card, the refund will be processed to the same card.

5. Disputes and Exceptions

Disputes

If you believe your refund request has been unfairly denied, you may escalate the issue by contacting our complaints department for further review and consideration.

Exceptions

In exceptional circumstances, we may consider refunds outside of this policy on a case-by-case basis.

6. Changes to This Policy

UK Medicare Screening Ltd reserves the right to amend this refund policy at any time. Any changes will be communicated via our website and will apply to bookings made after the policy change.